Regulations online store
REGULATIONS OF MAIL-ORDER SALE applicable from 02.07.2018
§ 1 DEFINITIONS
§ 2 GENERAL PROVISIONS AND OFFER
§ 3 PLACING ORDERS
§ 4 PAYMENTS AND DELIVERY OF GOODS
§ 5 COMPLAINTS
§ 6 WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS
§ 7 DATA PROTECTION
§ 8 CONTACT
§ 1 DEFINITIONS
The terms used in these Terms and Conditions have the following meanings:
1. Shop – run by Prosight sp. z o.o. entity
responsible for GlauCaps® preparation, with its registered office: ul. Sielska 8, 60-129 Poznań, NIP: 7773247887,
registered by: District Court Poznań – New Town and Wilda in
Poznań, VIII Commercial Division of the National Court Register, under the number
KRS: 0000549489; being a service provider within the meaning of the Act of 18 July
2002
on the provision of electronic services (i.e. Dz. U. 2013 item 1422).
2. Portal – online portal of the Store run under
tracksuit https://glaucaps.com, through which the Store provides
electronic services related to mail-order sales.
3. Buyer – a natural person with full capacity to act
legal, and in cases provided for by law
generally applicable also a natural person with a limited
capacity for legal acts, as well as a legal person or entity
organizational without legal personality, the law of which grants
legal capacity, making purchases in the Store.
4. Consumer – a natural person performing activities with the entrepreneur
legal not directly related to its business activity or
professional.
5. Account – a subpage of the Portal protected by an individual password, on which
information about the Buyer and made by him is collected
orders.
6. User – Buyer who has registered an individual Account in
Portal.
7. Regulations – these Regulations for the provision of services and mail-order sales
defining the rules of using the Portal, provided for its
through electronic services related to the making of
orders offered on the Portal of goods, which are the regulations about which
referred to in Article 8 of the Act of 18 July 2002 on the provision of services by road
electronic.
§ 2 GENERAL PROVISIONS AND OFFER
1. An integral part of the Store Regulations is the privacy policy
(Document: “Privacy Policy”).
2. The Store provides services electronically, through the Portal
related to the mail-order sale of goods, including medicinal products
issued without a doctor’s prescription.
3. Placing an order for goods offered by the Store and realization
orders placed through the Portal are based on
these Regulations in the content applicable at the date of placing the order
and generally applicable law. The store informs that to
the mail-order sale of medicinal products shall not apply the provisions
Act of 30 May 2014 on consumer rights
(Dz. U. item 827), in accordance with Article 3 paragraph 1 point 7 of this Act.
4. All goods offered by the Store are brand new, free of
physical and legal defects and are in legal trading on the premises
the Republic of Poland on the basis of relevant law or
decisions of the competent administrative authorities. All the goods have been
acquired from authorized entities in accordance with applicable law and are
stored under the conditions laid down by the relevant legislation.
Products in damaged packaging that are discounted for this reason,
are accompanied by an appropriate endorsement in this regard
5. The store conducts retail and wholesale trade in goods.
6. The store does not sell medicinal products by mail
issued with a doctor’s prescription (on prescription).
7. These Terms and Conditions, all rights and obligations arising therefrom, and
also created during the execution of the order, are subject to Polish law.
8. All the names of goods, brands and graphic signs used on the Portal are
the property of their producers, responsible entities or others
entitled.
9. Goods ordered in the Store are delivered on the terms indicated on the
Portal in the “Delivery” tab and in these Regulations.
10. Goods and shipments ordered in the Store can be paid in a manner
described on the Portal in the “Payments” tab and in these Regulations.
11. Delivery costs were indicated on the Portal in the “Delivery” tab.
12. Content of the Portal, in particular the layout of the Portal, content, graphics, logo,
photos, as well as descriptions and photos of goods are subject to legal protection. Shop
does not consent to the copying of the content that is its property without its
written permission.
13. Descriptions of goods on the Portal serve only the purposes
information and identification. Before the use of medicinal products
please refer to the leaflet containing contraindications, data on
adverse reactions and dosage, and information on use
the medicinal product, or contact your doctor or
pharmacist, because any drug improperly used can be life-threatening and
health. In the case of dietary supplements, the information leaflet is not
required, and the Consumer has the opportunity to read the description of the given
Dietary supplement located on the Portal.
14. The offer of the store may include goods covered by the guarantee. To the goods
the guarantee covered by the warranty is accompanied by a warranty card describing the conditions
exercise of guarantee rights and containing point addresses
service and other important information about the service.
15. The prices of goods given on the Portal are expressed in PLN, include tax
VAT and do not include delivery costs.
16. The assortment and prices of goods offered on the Portal may differ from
offers of stationary pharmacies or other outlets, including others
online shops.
17. The store reserves the right to limit the method of payment and delivery
by not providing part of the options for selected goods, groups
assortment or orders with a certain level of value.
18. The buyer should have an active e-mail account
(e-mail) and a device connected to the Internet, meeting
the following minimum technical requirements:
Internet Explorer version 9.0 or later with enabled support,
JavaScript and cookies; Mozilla Firefox version 27 or later with support enabled
JavaScript and cookies; or Google Chrome version 33 or later;
minimum screen resolution of 1024×768 pixels.
19. The Buyer is obliged to:
failure to provide illegal content;
use the Portal in a way that does not interfere with its functioning,
in particular through the use of specific software or devices;
use the Portal in a way that is not burdensome for other customers
and the store;
use the Portal in a lawful manner, provisions
Regulations and general rules of using the Internet.
20. The rules are subject to change. In the event of a change in the Store Regulations
will include information on the change of the Regulations with a summary
introduced changes. Users with an Account will be additionally
notified of the change of the Regulations by sending information
containing a summary of the amendments to the Regulations to the e-mail address assigned to
Accounts. Information about the change will take place no later than 5 days before entering the
life of changes to the Regulations. A User with an Account who does not accept
changes to the Regulations, should immediately inform the Store about it, which
will be required to delete the Account within a maximum of 5 (five) days from
receiving information from the User.
§ 3 PLACING ORDERS
1. In order to place an order for goods offered by the Store on the Portal
The Buyer is obliged to fill in and send electronically correctly
completed electronic order form.
2. Placing an order consists in completing the order form
available in the Store’s IT system and selection of consents
contained in the form, in particular selection and approval
acceptance of these Regulations.
3. The presented sales prices of the products are binding in the case of
effective order placed and apply only in the case of
conclusion of sales contracts in the Store.
4. Shipment of the ordered product takes place within 3 working days from the day
placing an order. Ordered product is sent to the address of residence
customer via courier company depending on the selected
method of delivery. The customer will receive the ordered product at the latest within 7
days after placing the order. Shipping costs depend on the method
delivery and order value.
5. The conclusion of the sales contract takes place at the moment of confirmation by
Seller of the submitted purchase offer.
6. Condition for the execution of the order, understood as sending the ordered
products to the Customer, is to post the sale price along with the costs
delivery in the Seller’s bank account or receipt by
Seller of payment confirmation before the payment service provider
electronic, unless the products are shipped on delivery.
7. The Customer undertakes to receive the ordered products sent for
download.
§ 4 WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS
1. The Customer who is a Consumer may withdraw from the concluded sales contract
within 14 (fourteen) days from the date of receipt of the purchased product without
giving the cause. To exercise this power, it is sufficient
sending a statement in writing about its implementation before the expiry above
the indicated date to the address of the Seller indicated in point. I.3 Rules of Procedure.
2. The customer is obliged to return the purchased product in the state
unchanged, unless the change was necessary within the limits of the ordinary
the board. The return may be made with the sending of a statement or in
immediately at a later date, however, not later than the date
Fourteen days from the date of sending the statement. The seller makes a return
the sale price by bank transfer to the bank account indicated by the Customer, no
later than fourteen days from the date of receipt of the statement
Client.
3. In the event of withdrawal from the contract, the Customer returns the goods to the Store in
the period of 14 days from the submission of the declaration of withdrawal from the contract on its
cost, within 14 (fourteen) days from the date of receipt of information about
withdrawal from the contract. The refund comes in the same way that
received payment to the Store – except for payment on delivery, then
the amount is sent back to the agreed bank account or otherwise. Shop
reserves the right to withhold the return until it is received
goods or confirmation of the return of the goods. The return is effective,
only if the deadline of 14 (fourteen) days has been observed. The customer must bear
the costs of permanent impairment of the goods when the loss arose at
the effect of exceeding the standard check of the properties or
way of using the product.
4. The right to withdraw from the sales contract does not apply in
case of goods: which are not prefabricated, have been prepared for
special order of the Customer and are tailored to his expectations; goods
vulnerable to rapid deterioration or with a short expiry date that does not
for reimbursement due to health protection or hygiene or which
the security was broken after delivery, which were irreversibly
mixed with other goods after delivery.
§ 5 COMPLAINTS
1. The Store is obliged to sell the Buyer goods that are not defective,
except for overpriced non-full goods which the Buyer
ordered knowing about the defect. In the event of non-compliance of the goods with the contract or in
the scope of irregularities in the provision of electronic services Buyer
should report to the Pharmacy a complaint via e-mail
to the following address: reklamacje@glaucaps.com or in writing to the following address: Prosight
sp. z o. o., ul. Sielska 8, 60-129 Poznań.
2. Until the complaint procedure is closed, it is absolutely necessary
Keep all advertised goods.
3. If the goods have a defect, the Buyer may submit a statement of reduction
prices or withdrawal from the contract, unless the Store immediately and without
excessive inconvenience to the Buyer will replace the defective goods with free
from defects or will remove the defect. This limitation shall not apply if the goods
has already been replaced or repaired by the Store or the Store has not satisfied
the obligation to exchange the goods for free from defects or to remove the defect.
4. The Buyer who is a Consumer may instead of being proposed by
The store to remove the defect demand replacement of the goods for free from defects or instead of
exchange of goods demand removal of the defect, unless the goods are brought to
compliance with the contract in the manner chosen by the Buyer is impossible or
would require excessive costs compared to the proposed method
through the shop.
5. The Buyer may not withdraw from the contract under the procedure described in
this §5 if the defect is irrelevant.
6. If the goods sold have a defect, the buyer may also demand an exchange
goods free from defects or removal of defects. The store is then
obliged to replace the defective goods with defect-free goods or remove the defect in
reasonable time without undue inconvenience to the Buyer. Shop
may refuse to make amends to the Buyer’s request if the conclusion of
to comply with the contract of defective goods in the manner chosen by the Buyer
is impossible or compared to the second possible way
bringing compliance with the contract would require excessive costs.
7. The advertised goods must be delivered to the Store along with the completed
‘Complaint submission’, the model of which is Annex 1 to
these Regulations. We suggest that you mark the shipment with advertised
goods information: “COMPLAINT OF THE GOODS”. The advertised goods should
send or deliver in person to the following address: Prosight sp. z o.o. Department
Complaints, ul. Sielska 8, 60-129 Poznań. The store does not accept
parcels on delivery.
8. The Store will respond to the request made by the Buyer
(Complaint) within 14 days from the date of receipt of the request. In the absence
the Store’s response within the specified period is considered to be
The request was considered justified.
9. In case of rejection of the complaint by the Buyer’s Store, the Buyer may use
from the assistance of the municipal or district consumer ombudsman,
provincial inspectorates of the Trade Inspection or one of the organizations
social, whose statutory tasks include the protection of consumers, e.g.
Federation of Consumers. Detailed information about out-of-court ways